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Arie Abecassis
President and Chief Operating Officer, MindFireInc
Arie Abecassis brings more than twenty years of experience of working with emerging software and information solution companies, both as an operator and venture capital investor.

Prior to joining MindFire Inc, Mr. Abecassis served as a member of the investment team at Updata Partners, a $500 million venture capital firm focused on software and technology-driven business services companies.

Mr. Abecassis holds an M.B.A. from New York University's Stern School of Business, where he was a Stern Scholar and Beta Gamma Sigma member, and an undergraduate degree from the University of Pennsylvania's Wharton School of Business. He serves on the boards of several private companies and trade organizations.
Understanding How to Penetrate Vertical Markets Using Personalization
Tuesday March 31, 2009   
  2:30 PM - 3:20 PM  
 
Steve Adoniou
Associate Director, InfoTrends
Steve Adoniou is the Associate Director of InfoTrends’ On Demand Printing and Publishing Consulting Service. Mr. Adoniou is responsible for managing custom consulting projects, providing forecast analysis, developing market sizing estimates, and creating editorial content for product and market analysis reports. He has 12 years of experience in printing and publishing and has been at InfoTrends for over 3 years.

Mr. Adoniou holds a B.A. in Political Science and History from the University of Massachusetts at Amherst.
Tutorial 1: Choosing the Right Production Color Device
Monday March 30, 2009   
  1:30 PM - 5:00 PM  
 
Shawn Allison
President, Think Big Solutions
With 15 years of experience in the digital print industry, Shawn Allison specializes in measurable direct marketing communications, advance web to print fulfillment programs and Large Format POS. For the past 10 years Shawn has been the owner / president of Think Big Solutions based in Denver Colorado. Think Big started as a wide format production company. Recently Think Big has transitioned into a marketing service provider, focusing on Franchise and Multi Location Print on demand, Web based Fulfillment technologies and trackable cross media direct marketing solutions.
Web-to-Print: Separating Fact from Fiction
Thursday April 2, 2009   
  10:10 AM - 11:00 AM  
 
Slava Apel
CEO, Amazing Print Corp.
Slava Apel has been in Web-to-Print industry over 11 years. Mr. Apel helped was involved in thousands of web to print installations and helped numerous companies generate millions of dollars online through Amazing Print Corp's offerings. With experience in technology, print, direct marketing and web marketing, Mr. Apel shares his knowledge often in panel discussions, blogs and seminars. In many seminars geared for Print on Demand environments, Slava Apel shares secrets to online positioning, workflow automation and web to print marketing techniques. Everyone from Quick Printers, Small to Medium sized printers has benefited from Mr. Apels' knowledge of a web2print space.
Becoming an Overnight On Demand Success Story with Web-to-Print
Thursday April 2, 2009   
  11:10 AM - 12:00 PM  
 
John Bandy
Senior Director of Application Development, Data Recognition Corporation
Mr. John Bandy is an information systems executive with over 24 years of experience leading large-scale, corporate initiatives. In his current position as Senior Director of Application Development, he provides leadership and direction to software development staff that support education clients, as well as DRC’s Document Services Division. Prior to joining DRC, he was a member of the IS executive team at Foremost Farms USA, Inc. Mr. Bandy also led technology initiatives for Johnson Controls, Inc., and developed software applications at NCS (now Pearson) in Iowa City. Mr. Bandy holds a B.S. in computer science from the University of Iowa.
Boosting Profit Margins with Web-Based Document Creation and Approvals for Print Service Bureaus
Tuesday March 31, 2009   
  11:00 AM - 11:50 AM  
 
Vic Barkin
President, Vic Barkin Consulting
Vic Nathan Barkin has more than 30 years of experience in the printing industry and currently owns a consulting practice specializing in digital printing business development, workflow, and technology implementation geared to the commercial and in-plant communities. He currently focuses on “Green Printing” practices. Barkin is vice president for the Mountain States Printing Education Foundation, a consultant for Vista Research, a writer for In-Plant Graphics Magazine and has been a presenter at many national conferences.
Greening and Sustaining the Commercial and In-Plant Printing Facility
Thursday April 2, 2009   
  11:10 AM - 12:00 PM  
 
Lotfi Belkhir
Founder and CEO, Kirtas Technologies
Lotfi Belkhir is the founder and CEO of Kirtas Technologies. Dr. Belkhir founded Kirtas with the vision of enabling high- quality, rapid and cost-effective mass digitization of bound documents. Today Kirtas has become the world-recognized leader in book digitization. Prior to founding Kirtas, Dr. Belkhir worked at Xerox, where he held a variety of management positions in R&D, product development, new business incubation, and strategy and planning. He has been a featured speaker on Innovation and Digitization issues at various venues, including the American Library Association, the Center of Innovation and Management Studies, and the Conference on Management of Information.
Driving Revenue by Bringing Out-of-Print Books to Life!
Wednesday April 1, 2009   
  2:30 PM - 3:20 PM  
 
Mary Ann Bennett
President & CEO, The Bennett Group Inc
Mary Ann is the President and CEO of The Bennett Group, Inc., and founder of the Mailing Training Institute located in Rochester NY. She has over 30 years of experience focused on education, production and marketing for the mailing and print industries. She is nationally recognized as an expert on USPS postal automation; is a frequent speaker at direct marketing conventions and communication forums and a frequent contributor to national publications whose reader base includes the mailing and print industries. The charter of her firm is to take mailing industry-related educational and training materials to new and exciting levels of access and availability.

Best Practices for VDP and Direct Mail
Tuesday March 31, 2009   
  12:00 PM - 12:50 PM  
 
Implementing the Intelligent Mail Barcode and Software
Wednesday April 1, 2009   
  10:10 AM - 11:00 AM  
 
Increase Print Revenues by Maximizing Postage Savings with Mailpiece Design
Tuesday March 31, 2009   
  3:30 PM - 4:20 PM  
 
Printers Expanding into the Mailing Industry: 10 Steps to Success
Tuesday March 31, 2009   
  11:00 AM - 11:50 AM  
 
Suzette Bergin-Blakemore
Business Development Director, AlphaGraphics
Suzette Bakemore started her sales career as an Account Executive for Kinko’s. Within months she received Top Sales Person recoginition. Four years later she moved into commercial printing and gained recognition again. Suzette then joined AlphaGraphics as a sales executive for a franchisee. Within 2 years, Suzette grew centers sales 120%. Promoted to Sales and Marketing Director, Suzette doubled sales again and led a team of sales people who contributed to the successful opening of a second location. Suzette now works for AlphaGraphics Headquarters as the Business Development Director where she develops sales training, and heads the AlphaGraphics Strategic Account program.
Everybody Wants a Hunter…Until They’ve Actually Managed One
Wednesday April 1, 2009   
  1:30 PM - 2:20 PM  
 
Tom Billiard
CIGNA

Production Intelligence: Linking Print and Mail Production to Transform Your Operation
Wednesday April 1, 2009   
  1:30 PM - 2:20 PM  
 
Jac Bloomberg
Senior Vice President, Citi
Jac Bloomberg is responsible for the project management function that takes place between in internal Citi clients and the internal design and production departments within the company. The group consists of 20 project managers and account executives that work with the product groups to identify project requirements, including graphic design specifications, printing and distribution requirements. The group provides full support for all commercial printing requirements and also coordinates internal digital and on demand printing that is performed within the Citi Brooklyn production facility. Jac has over 35 years of experience in the graphic arts industry including fed and web-to-print and personalization.
How Citi’s In-House Facility became "Best in Class"
Wednesday April 1, 2009   
  10:10 AM - 11:00 AM  
 
Matthew Bowdy
Strategic Consultancy | Strategic Communications, Humana, Inc.
Matthew Bowdy has more than 10 years experience in communications strategy development, ranging from development of personalized member communications to grassroots media relations. He has provided strategic communications counsel in multiple business sectors including: corporate health insurance, health advocacy non-profit, state government, federal health research and post-secondary higher education. Bowdy currently manages an enterprise-wide communications contact management team for Humana Inc., a Fortune 100 company. His public relations and communications experience have garnered him several awards including the Medallion Award for Annual Reports, the highest award given for annual reports by the Virginia Chapter of the Public Relations Society of America.
Developing a TransPromo Strategy for the Real World: A Case Study in Success
Wednesday April 1, 2009   
  10:10 AM - 11:00 AM  
 
Dotan Buchsweiler
CEO, DeveloPrint
Dotan Buchsweiler is an expert in mass production of colour digital printing end-to-end solutions. Buchsweiler has been dealing more than 10 years with high volume transactions and direct mail colour output. He managed the end to end project of implementing the first mass production digital colour press (VersaMark) in the world with Be'eri Printers (Israel) before becoming the COO of the Be'eri Printers. In the market of print production he dealt with state of the art technologies in the digital printing field and a variety of finishing equipment manufacturers. He founded DeveloPrint a consulting company, in May 2007.
How Innovation Helps Developing Print Product & Service Opportunities
Thursday April 2, 2009   
  10:10 AM - 11:00 AM  
 
Kevin Burns
User Support Team Leader, Harford County Public Schools
Kevin Burns is the User Support Team Leader for Harford County Public Schools and additionally oversees the operation of the Print Center.

Before joining the HCPS team Kevin worked with Customer Support for Baltimore County Public Schools. When Kevin arrived at Harford County Public Schools in 2006 he inquired about a better process to print the many training documents they were generating for their student data system. Kevin's interest in a web-to-print solution led him to the NowPrint technology offered by NowDocs. Kevin began to develop the NowPrint technology within Harford County Public Schools to provide sites (schools) with the ability to quickly and easily submit their printing needs to a centralized print center. At this time their print shop is printing an average of 2 million impressions a month.
The Reality of SaaS vs. On-Premise Web-to-Print Deployments from a Survivor of Both
Wednesday April 1, 2009   
  2:30 PM - 3:20 PM  
 
Kimberly Caywood
Information Systems Project Manager, Data Recognition Corporation
Mrs. Kimberly Caywood is a proven, experienced manager with ten years of management experience at various levels. She is currently project manager for Document Services Information Systems but started her DRC career in the Education area. Her experience in technology includes operating her own successful consulting agency, working with multi-million dollar companies, and working with government agencies. She has a strong belief in quality and developing customer relations. She is skilled at working multiple projects simultaneously and is an innovative and effective problem solver. Mrs. Caywood holds a Bachelor of Science degree in Management Information Systems from Central Michigan University.
Boosting Profit Margins with Web-Based Document Creation and Approvals for Print Service Bureaus
Tuesday March 31, 2009   
  11:00 AM - 11:50 AM  
 
Catherine Chambers
Manager, State College Area School District
Catherine Chambers directs the operations of the State College Area School District printing operation, where she is responsible for digital and offset production and the district’s copier management program. Chambers is also co-founder of the Chambers Management Group, a management-consulting firm for mailing and printing in-plants. She also has over 15 years managing print, copier, and mailing functions in higher education and the private sector. Chambers has a B.A. in Organizational Management from, a M.Ed. in Higher Education Administration, and is in the proposal preparation stage of her doctoral studies in the same program at Penn State.
Moving Forward: Using External Resources to Enhance Performance
Tuesday March 31, 2009   
  3:30 PM - 4:20 PM  
 
Ray Chambers
CEO, Chambers Management Group
Ray Chambers has invested thirty years managing and directing printing plants, copy centers, and technology services. He has worked with digital and traditional (offset) workflows, electronic design, and vendor relations, and he consults with leaders in higher education across the country. He is a frequent speaker at events sponsored by IPMA, NACAS, Xplor, ACUP, Big 10 Printing Managers’ Conference on topics such as measuring print shop effectiveness, customer satisfaction, and improving operational effectiveness, and copier management. Chambers has undergraduate and graduate degrees in business, and is currently a doctoral candidate studying Higher Education Administration at the Penn State.
Moving Forward: Using External Resources to Enhance Performance
Tuesday March 31, 2009   
  3:30 PM - 4:20 PM  
 
Mike Chiricuzio
Director - ASU, Arizona State University
Michael Chiricuzio is a highly regarded expert in the specialized field of color digital printing. His background includes over thirty-five years in commercial printing, with fourteen of these years as a pioneer and leader in the emerging color digital printing industry. This experience prepared Mr. Chiricuzio for his current role as industry expert, consultant, educator and advisor. He is a frequent speaker at industry events and contributor to several industry printed and online publications.
Developing and Managing Your In-Plant Operation
Wednesday April 1, 2009   
  4:30 PM - 5:20 PM  
 
Understanding Business Process Automation for POD Workflows
Wednesday April 1, 2009   
  1:30 PM - 2:20 PM  
 
Laureen Chudzinski
Director, InfoTrends
Laureen Chudzinski, Director of the Business Development Strategies Service, provides marketing & business development strategies to graphic communications suppliers and print service providers to help them grow their business. Additionally, Ms. Chudzinski directs ongoing training curriculums and e-learning training program initiatives on a global level. With over 18 years of experience, Ms. Chudzinski is an expert in introducing, launching, and marketing new technologies into emerging markets. Prior to joining InfoTrends, Ms. Chudzinski worked for XMPie (acquired by Xerox in 2006) as the Director of the Xerox Channel for the Americas. She has a Bachelor of Science degree in Graphic Design Management from Central Connecticut State University.
Customized Communications Intensive
Thursday April 2, 2009   
  9:00 AM - 1:00 PM  
 
Tutorial 2: Becoming a Next-Generation Service Provider
Monday March 30, 2009   
  1:30 PM - 5:00 PM  
 
Tom Coggin
President, DATADIRECT
Tom Coggin and the Xerox Vice President of Marketing for EPS were co-speakers in 1981 for the first presentation ever given on electronic document composition at Xplor. In 1989 he founded Datadirect, a direct marketing services provider specializing in 1:1 Marketing utilizing digital print and lettershop services. Tom is a founder of the Atlanta Chapter of the Direct Marketing Association and currently serves on the Board of the Greater Atlanta Postal Customer Council. He is an active member of the Mailing & Fulfillment Service Association and the Printing & Imaging Association of Georgia. Tom is a graduate of Duke University.
Pricing Strategies for Digital Print Service Providers: From Job Costing and Estimating to Selling Solutions
Tuesday March 31, 2009   
  2:30 PM - 3:20 PM  
 
Charlie Corr
Corp Strategy, Mimeo
Charlie is one of the foremost global keynote speakers and thought leaders in the document solutions industry. He is currently responsible for strategy at Mimeo, an on-line print service provider. Prior to joining Mimeo in July of 2008, Corr was a Group Director for InfoTrends that is the leading market research and strategic consulting firm in the imaging industry. At InfoTrends responsibilities included strategic consulting, market research and directing several continuous information services. He has extensive experience in all print environments from the desktop to the workgroup and production.
“KISS” Your Way to Success in Web-to-Print
Thursday April 2, 2009   
  9:10 AM - 10:00 AM  
 
Winning Investments: How to Make the Right Equipment Buying Decisions
Tuesday March 31, 2009   
  11:00 AM - 11:50 AM  
 
Adam Corson-Finnerty
University of Pennsylvania Libraries

Driving Revenue by Bringing Out-of-Print Books to Life!
Wednesday April 1, 2009   
  2:30 PM - 3:20 PM  
 
Jim Cote'
President, The Master's Touch, LLC
Jim Cote' is the president of The Master's Touch, LLC, a full service print and mail organization headquartered in Spokane, Washington. The Master's Touch has grown into a 36,000 square foot warehouse and production facility with state of the art printing and mailing equipment. He continues to attend training classes and conferences, including the recently concluded National Postal Forum, in order to stay abreast of those continuous postal changes that effect the cost and speed of your mail delivery. Jim is a consumer advocate for the mailing industry helping customers save time & postage within the framework of the USPS.
How the Intelligent Mail Barcode (IMB) Impacts Bulk Mailing
Wednesday April 1, 2009   
  11:10 AM - 12:00 PM  
 
Patrick Cronin
Vice President Production Services, Pearl Pressman Liberty
Attended Thaddeus Stevens State School of Technology (Lancaster, PA) from 1992 – 1994 receiving an Associate Degree in Printing Technology Management. Enrolled at Millersville University (Millersville, PA) from 1994 – 1997 receiving a Bachelor of Science Degree in Industrial Technology. Upon graduation from Millersville University, began working with Pearl Pressman Liberty as a Production Planner (CSR). Promoted to Vice President of Production Services (December 2007). Current responsibilities include: Managing core customer accounts, FSC Chain-of-Custody Certification, Client Education, Overseeing production department of 15 employees, Implementing Lean Manufacturing techniques. Currently resides in Springfield, PA with wife Terry and two children Meghan and Claire.
Be Green. Be Profitable.
Thursday April 2, 2009   
  9:10 AM - 10:00 AM  
 
Peter D'Amato
Vice President, Global Marketing and Product Manager, Pitney Bowes
Peter D’Amato is the Vice President of Global Marketing and Product Management for Automated DocumentFactory Solutions (ADF) at Pitney Bowes. His responsibilities include product management and marketing for Production Intelligence™, including the DFWorks® ADF information management system, mailstream integrity solutions, and the Direct Connect™ intelligent inserter control system. Peter has been with Pitney Bowes for over 15 years. Previously, Peter had both engineering and sales responsibilities for automated control and data acquisition systems with G.E. Power Systems. He holds a BS in Electrical Engineering and an M.B.A. in Marketing, both from the University of Bridgeport.
Production Intelligence: Linking Print and Mail Production to Transform Your Operation
Wednesday April 1, 2009   
  1:30 PM - 2:20 PM  
 
Jeff DeVoyd
Vice President, Technology and Product Marketing, GMC Software Technology
Jeffrey DeVoyd is vice president, technology & product marketing for GMC Software Technology. Mr. DeVoyd joined GMC in 1997 with the establishment of the US subsidiary operation. During his tenure with GMC, he has held various management positions in technical support, pre-sales, development, product training and product management. Prior to GMC, Mr. DeVoyd provided printer hardware support and training for Nipson USA. He holds a BS in Electrical Engineering from the University of Rochester. He has presented at numerous industry events, including the Transpromo Summit, Gartner Print and Imaging Summit, Xplor, On Demand/AIIM and Graphics of Americas.
“Trans” Meets “Promo”: An In-depth Examination of a Successful TransPromo Implementation
Wednesday April 1, 2009   
  2:30 PM - 3:20 PM  
 
Val DiGiacinto
Vice President Sales, The Ace Group, Inc.
Val DiGiacinto is Vice President Sales and a partner of The Ace Group, Inc., a leading digital prepress and digital printing company in New York City. With an electronic engineering background and 37 years of industry experience, DiGiacinto is a consultant to the industry on topics including sales, digital photography, digital printing and digital prepress. He is a member and committee member of P3 and is Chairman of the Digital Imaging Customer Exchange (DICE). Val has served on the Board of the Advertising Production Club of New York. He is a member of Dscoop, AGC, P3, DMCNY, DMA and PIA.
Completing the VDP Puzzle: Your Guide to Successfully Implementing VDP Capabilities
Tuesday March 31, 2009   
  12:00 PM - 12:50 PM  
 
G. David Dodd
Principal, Point Balance, LLC
G. David Dodd is the principal of Point Balance, LLC, an executive education and management consulting firm. Dodd has been advising graphic arts industry enterprises for over fifteen years. His clients have included graphic communications companies and leading industry suppliers such as Hewlett Packard, Xerox, and Kodak. Dodd helps clients evaluate major strategic opportunities and craft innovative business strategies. In the pricing arena, Dodd helps clients develop effective pricing strategies for both print manufacturing services and non-print communications solutions. Dodd is the author of numerous pricing-related publications, including "Pricing for Profitability" and "Throw Away BHR's: Win the Pricing Game."
Profitably Pricing Web-to-Print Solutions
Tuesday March 31, 2009   
  3:30 PM - 4:20 PM  
 
Mike Domash
President, Mike the Printer, Inc.
Mike Domash is the President of Mike the Printer, Inc., one of Los Angeles' leaders in providing digital print services for the printing trade in Southern California. We started from scratch with one Canon color copier in 2000 and now have 5 high end digital production machines. We offer complete services including bindery. Mike is personally involved in all aspects of the day to day operations. Mike the Printer has grown from one full time employee in 2000 to 13 currently. Mike, a self proclamed equipment and trade show junkie, is constantly updated and upgrading to the latest in digital technology.
Building a Digital Shop from Scratch: Successes and Failures from a Printer Who’s Been There
Wednesday April 1, 2009   
  4:30 PM - 5:20 PM  
 
John Eddy
Team Leader, International Monetary Fund
John Eddy is IT Team Leader at the International Monetary Fund (IMF) in Washington D.C. He is responsible for all aspects of the in-plant production print and departmental printer environments. He recently implemented internal chargeback for production printing and is currently working on a fulfillment system for the organization.
From Request to Delivery: It's About the Total Environment, Not Each Component
Wednesday April 1, 2009   
  2:30 PM - 3:20 PM  
 
Ran Emanuel
Vice President of Business Development, Oniya Shapira
Located in Israel, Oniya-Shapira is one of the largest color digital print sites in the world, with six HP Indigo digital color presses. Established in 1936, Oniya-Shapira offers pre-print services, full color digital print of over 500,000 pages per day, B&W digital print and offset printing, as well as a variety of finishing and wrapping lines with vast capacity per day.
“Trans” Meets “Promo”: An In-depth Examination of a Successful TransPromo Implementation
Wednesday April 1, 2009   
  2:30 PM - 3:20 PM  
 
John Fabian
Manager - Printing Services, BlueCross BlueShield of SC
Born Paris Island, SC Wife - Paricia, 4 daughters, 5 grandchildren Started learning about printing from Mother who ran family business - J. Fabian Memographing and addressing. U.S.Army - 1966 - 1969. Graduate Temple University - Bs Industrial Education. Worked in Bank Stationary Printing; Taught Printing Bucks County Vo-Tech; Technical Support Mgr, Printing Franchise, South Atlantic Region; Owned Printing Consulting business - J. Fabian Enterprises; Taught printing seminars in Canada and US; currently manage 100% Digital InPlant Printing facility.
Keeping Your In-Plant Alive and Growing without Offset
Wednesday April 1, 2009   
  11:10 AM - 12:00 PM  
 
Judie Farrelly
Owner, Loyal To You Greetings
Founder and owner of a direct mail, relationship marketing company that specializes in highly personalized, variable data mailings.
What’s Wrong with CRM and How to Fix It
Wednesday April 1, 2009   
  2:30 PM - 3:20 PM  
 
John Ferguson
North American Print Administrator, Aker Solutions
John Ferguson is the North American Print Administrator for Aker Solutions; a leading global provider of engineering and construction services for several industries, including Oil & Gas, and Mining & Metals. John develops and manages the Output Strategy for Aker Solutions including copiers and the In-House Copy Reprographics Centers. John works with executives and professionals from a variety of fields to help create a synergistic and cost efficient printing environment for Aker Solutions global offices.
Developing a Cost-Effective, Synergistic & Productive In-Plant Printing Operation
Thursday April 2, 2009   
  11:10 AM - 12:00 PM  
 
John Foley, Jr.
President/CEO, interlinkONE
John Foley is the founder of interlinkONE, and has served as the President and CEO since the company’s inception in 1996. Mr. Foley is responsible for the corporate vision, strategic alliances, and technical leadership for interlinkONE. He is widely recognized for his visionary approach in designing and deploying Marketing Internet based business applications that meet the changing needs of dynamic Print and Fulfillment Service Provider organizations. Mr. Foley worked at Textron Defense Systems where he worked in Software Configuration Management where he developed and implemented internal document management systems and processes which are still in place today.
The Sweet Success of Transformation: Becoming a Marketing Service Provider
Tuesday March 31, 2009   
  11:00 AM - 11:50 AM  
 
Michael Frieri
Director, Business Development, Trekk Cross-Media
Mike has more than ten years of experience in both business-to-business sales and marketing, working for such companies as Exelon, RR Donnelly and Motorola. Prior to joining Trekk, Mike worked in the digital print arena, consulting with Fortune 500 companies to implement strategic marketing and branding solutions, including print-on- demand and marketing campaigns. Mike is currently based in Chicago where he works with Trekk's clients to develop marketing solutions. Mike holds a Bachelors Degree in Marketing and an E-Business certificate.
Expand Campaigns to Incorporate More Complex Variability and Target Larger Audiences: A Case Study in High-Volume VDP
Wednesday April 1, 2009   
  11:10 AM - 12:00 PM  
 
Wes Friesen
Mgr - Revenue Collection, Portland General Electric
Wes is the Manager of Revenue Collection & Community Offices for Portland General Electric. His teams are responsible for the Billing and Payment Processing of PGE’s annual $1.5 billion of retail revenue. PGE is the only electric utility in the country that is MPTQM certified, and Wes and his teams have earned multiple national and regional awards. Wes is also a University Teacher and Conference Speaker, and has spoken at numerous conferences the past 9 years. He has had many articles published by industry trade journals, and serves on 5 boards. He has earned an MBA and 10 different professional certifications.
Proven Ways to Developing a World-Class In-Plant Operation
Tuesday March 31, 2009   
  11:00 AM - 11:50 AM  
 
Cliff Fulton
Central Division Manager, Danka

How to Reduce Costs and Boost Productivity at the Same Time!
Wednesday April 1, 2009   
  11:10 AM - 12:00 PM  
 
Marianne Gaige
President/CEO, Cathedral Corporation
Marianne is the President and CEO of Cathedral Corporation, a data management, printing and mailing, and electronic billing and presentment company with corporate headquarters in Rome, NY at the Griffiss Technology Park, and a second production facility in Lincoln, Rhode Island. Cathedral serves a broad range of industries across the US including financial services, healthcare, utilities, higher education, and religious organizations and offers the EssentialsTM line of printed and electronic financial communication programs, personalized direct mail, and e-marketing services. This includes the analysis and application of customer data to create trans-promotional checks, statements and invoices, highly targeted direct mail, and a wide range of customer care communications.
Using Variable Data to Drive Sales & Profits
Wednesday April 1, 2009   
  2:30 PM - 3:20 PM  
 
Lee Gallagher
Manager, Direct Marketing Solutions, InfoPrint Solutions Company
Lee Gallagher is Manager, Direct Marketing Solutions for InfoPrint Solutions Company. Lee is also an industry researcher and consultant. He has extensive experience in the hospitality, retail, and distribution industries. Starting in 1992 with IBM, he has held many positions over the past 16 years from project management, executive, and sales. His most notable accomplishments have been his outstanding sales record in both solutions selling as well as in the print industry. He has written and published many white papers and articles, most recently on reducing print costs as well as a TransPromo.
Personalized Marketing + Advanced Printing Services = Increased ROI
Wednesday April 1, 2009   
  11:10 AM - 12:00 PM  
 
Michael George
Director of Central Services, Villanova University
Mike George is the Director of Central Services for Villanova University. In researching an automated Web-to-Print solution, Mr. George wanted a seamless way for Villanova's 6,000 students, 535 faculty, and substantial support staff to submit and print an extensive array of documents.
Build-versus-Buy for Web-to-Print
Wednesday April 1, 2009   
  11:10 AM - 12:00 PM  
 
Jack Glacken
President, Today's Graphics, Inc.
The President, Jack Glacken, has dedicated his entire career to working in the Graphic Arts. One of the first employees at Today’s Graphics, Jack worked his way through the company starting as an overnight proofreader, moving into account service, then stepping up to take the reins as President in 1983. Rick and Scott Elfreth, Executive Vice Presidents, started their careers in the print industry, founding Master Press in 1989. Rick headed up the client service side, forming strong relationships with several of the area’s leading companies. Scott managed the operations, delivering quality in record turn around times. When Master Press merged with Today’s Graphics in 1994, Rick and Scott’s print expertise allowed TGI to transition into the burgeoning digital print market.
Where Print is Going: New Solutions for You and Your Clients
Tuesday March 31, 2009   
  3:30 PM - 4:20 PM  
 
Stephen Goddard
Environmental Responsibility Program Lead, Hewlett Packard
For the past year Stephen has been leading the environmental responsibility initiative within Hewlett Packard's Large Format Printing Division, helping HP to realise it's ambition of being the world's most environmentally responsible IT company. Originally from London, Stephen is now based Barcelona after periods in Amsterdam and Hamburg. His background is Strategy work for technology companies and he has experience spanning the aerospace, automotive, consumer electronics and semiconductors industries.
Environmental Responsibility: Managing Customer Demands, Regulatory Risks and Cost Pressures
Tuesday March 31, 2009   
  3:30 PM - 4:20 PM  
 
Elizabeth Gooding
Chief Strategy Officer, NEPS, LLC
Elizabeth Gooding Chief Strategy Officer NEPS, LLC Elizabeth Gooding is Chief Strategy Officer of NEPS, LLC, and the founder of Art Plus Technology, Inc., a wholly owned subsidiary of NEPS LLC, a strategic consulting firm focused on improving communications in the financial and healthcare industries. Ms. Gooding is committed to raising awareness of the benefits of more transparent communication between firms, brokers, and clients. A recognized expert in creative and technical information design, she is widely published in industry journals and has presented on emerging trends in customer communications at the Investment Company Institute General Membership Meeting, the NAVA Marketing Conference and The Shareholder Notice and Access Symposium. Ms. Gooding is also the chairperson of the Financial Communications Forum Advisory Council. She holds a Bachelor of Science Degree in Economics and Computer Science from Northeastern University.
Document Management: Selecting Tools, Setting Expectations and Measuring Results
Tuesday March 31, 2009   
  12:00 PM - 12:50 PM  
 
Jim Hamilton
Group Director, InfoTrends
Jim Hamilton is Group Director of InfoTrends’ On Demand Printing & Publishing, Jetting Technology Opportunities, and Wide Format Printing Consulting Services. Mr. Hamilton is responsible for conducting graphic arts market research, providing forecast analysis, supporting the consulting service and custom consulting clients, and creating editorial content for product and market analysis reports. Mr. Hamilton has been involved in the graphic arts and publishing industries since 1980, and has been a member of InfoTrends’ On Demand Printing & Publishing Consulting Service since 1995. He has an M.S. Degree in Printing Technology from Rochester Institute of Technology (R.I.T.) and a B.A. Degree in German from Amherst College.
Tutorial 1: Choosing the Right Production Color Device
Monday March 30, 2009   
  1:30 PM - 5:00 PM  
 
Jolanda Harris
Research and Curriculum Unit, Mississippi State University
Ms. Harris provides educational technology support for the Curriculum Assessment and Instruction, Workforce Development, and the Agriculture and Special Initiatives departments within the Research and Curriculum Unit. Serving the RCU for nearly 15 years, Ms. Harris prepares high-quality documents for distribution of statewide curriculum frameworks for vocational-technical education programs. Ms. Harris completed a Bachelor of Science degree in Educational Psychology and a Master of Science degree in Instructional Technology from Mississippi State University.  Ms. Harris is a member of various educational organizations that include MECA, ISTE, and ASCD.

Digital Printing: Did You Catch the Electronic Wave?
Tuesday March 31, 2009   
  12:00 PM - 12:50 PM  
 
Randy Herron
President, Herron Printing & Graphics
Randy Herron is founder and President of Herron Printing & Graphics, based in Gaithersburg, Maryland. In addition, he serves on the Board of Directors of the Digital Imaging Customer Exchange (DICE). Herron has grown his firm to $1.4 million in revenues with 11 employees. Everything he and his team do, and every decision they make, is for the purpose of improving service for customers, making the company more profitable, and improving the standard of living for his employees. He has built Herron Printing & Graphics into a respected one-stop shop for anything printed – including promotional products.
Strategies for Beating the Economic Heat
Tuesday March 31, 2009   
  11:00 AM - 11:50 AM  
 
Mark Higgins
VP of Marketing & Data Services, BCC Software
Mark Higgins joined BCC Software in 1997. He brings over a decade of mailing industry experience to his role as Vice President of Marketing and Data Services. Mark is responsible for overseeing the day-to-day operations of the Marketing and Data Services departments, including planning, budgeting, increasing revenue and quality control. He has presented at numerous conferences such as the National Postal Forum, Mailcom and Postal Customer Councils. Mark earned his Bachelor of Science degree in Marketing and Masters of Business Administration in Marketing and Finance from the Rochester Institute of Technology.
Implementing the Intelligent Mail Barcode and Software
Wednesday April 1, 2009   
  10:10 AM - 11:00 AM  
 
Marketing Your Mailing Services
Wednesday April 1, 2009   
  2:30 PM - 3:20 PM  
 
Chris Huber
President, Virtual Systems
Since founding Virtual Systems in 1996, Chris has been helping forward-thinking entrepreneurs improve their businesses by designing easy-to-use management systems for digital print, mailing, and fulfillment operations. His programs are running hundreds of companies and are used for critical areas such as estimating, job tracking, billing, inventory, pick & pack, and shop floor data capture. Chris has 15 years of industry experience and enjoys finding simple solutions to complex problems. He is an active member of the Mailing & Fulfillment Service Association and current Vice President of the MFSA Northwest Chapter. Chris holds a degree from Washington State University in Management Information Systems.
Pricing Strategies for Digital Print Service Providers: From Job Costing and Estimating to Selling Solutions
Tuesday March 31, 2009   
  2:30 PM - 3:20 PM  
 
Sal Indovina
President, MacLaser Printing Inc.
Sal Indovina is the founder and president of MacLaser Printing Inc. in Ontario, Canada, which will be celebrating its 25th anniversary in 2010. With a background in computer systems analysis and design, Indovina founded the company as a graphic arts service bureau and then added printing services in 1995. In 2007, he continued to use technology to streamline the printing process by introducing a hybrid printing workflow with the installation of a highly automated digital offset press in the pressroom. By introducing this workflow, he has expanded MacLaser’s service offerings, reduced turnaround times and provided an environmentally friendly printing process—all key elements for meeting today’s customer requirements. Indovina has built MacLaser into full service supplier of graphic design through to copying and printing services.
Strategies for Beating the Economic Heat
Tuesday March 31, 2009   
  11:00 AM - 11:50 AM  
 
Mark Johnson
President, On Demand Print Center, LLC
Started, owned, operated and sold four printing companies over the last 20 years, and today I am happy to say that all four companies are still in business and going stronger than ever. My last print company (Color Pro Printing), was started with my wife in our garage. We averaged a growth rate of 25% a year over 10 years. With adding a Web to Print solution we no longer needed any outside sales force. I sold the company last summer so I could devote myself full time to our Web to Print Solution company.
How Web-to-Print Technology Works—From the Ground Up!
Tuesday March 31, 2009   
  2:30 PM - 3:20 PM  
 
Johnny Jones
Print Shop Project Manager, Mississippi State University
Recognized as an expert in the printing field for over twenty years, Mr. Jones has extensive experience in training and development of print operators. He develops, coordinates, and conducts on-site training for the employees of the RCU and technology conferences. He also offers expertise in the organizational management and cost estimation of print shop functions. Serving the RCU for over ten years, Mr. Jones completed a B.S. degree in Trade and Technical Studies and an M.S. degree in Instructional Technology from Mississippi State University. Dedicated to lifelong learning, Johnny is actively involved as a member in NAPL, PIA/GATF and MECA.
Digital Printing: Did You Catch the Electronic Wave?
Tuesday March 31, 2009   
  12:00 PM - 12:50 PM  
 
Cheryl Kahanec
VP and Director of Digital Solutions, Sandy Alexander, Inc.
Cheryl Kahanec is VP and director of digital solutions for Sandy Alexander, Inc. She is one of the digital printing industry’s leading authorities and a frequent speaker who has been featured and quoted in many industry publications. Prior to Sandy Alexander, Ms. Kahanec held senior management positions with TanaSeybert, Applied Printing Technologies and NEC, Inc., as well as having owned her own digital printing business. In 2006, she was named the “Florence Joachim Women Executive of the Year” and in 2007 was a recipient of the Luminaire Award. She is a member of the board of PIA/NYS, P3 and DICE.
Print MIS: The Key to Smooth Operations and Happy Customers
Wednesday April 1, 2009   
  1:30 PM - 2:20 PM  
 
Jennifer Kelly
V.P. of Marketing, Ritter's Printing
After graduating from Cornell University in 1989, Jennifer went to work for her family's quick print company. Jennifer has worked in sales and marketing her entire career and received her MBA in 1997. Over the years, the family firm has grown into a commercial printing company that specializes in digital and offset printing, 1:1 marketing and direct mail. Jennifer is active with many organizations in the community and is training for her first marathon. Jennifer lives in Ft. Lauderdale with her husband and daughter.
If You Build It, Will They Come? Making Personalization Pay Off
Wednesday April 1, 2009   
  11:10 AM - 12:00 PM  
 
Kevin Klein
Director, Production Intelligence, Pitney Bowes
Kevin Klein joined the mailing industry and Pitney Bowes in 2000 after a 22 year career in manufacturing working for Westinghouse Electric, General Electric and Emerson Electric. He is a frequent speaker at industry events including Xplor, Mailcom, the National Postal Forum and others. In his current role Kevin leads a team of consultants who work with managers and executives of large volume print and mail operations to architect solutions to broad and complex operational and business problems.
Transform Your Mailing Operation into a Strategic Corporate Asset
Tuesday March 31, 2009   
  2:30 PM - 3:20 PM  
 
Ginny Knapp
Andrew Mail

Where's the Money?: Achieving Measurable Business Results with Digital Printing
Tuesday March 31, 2009   
  12:00 PM - 12:50 PM  
 
Kurt Konow
Segment Marketing Manager, Ricoh Americas Corporation
Kurt Konow is a segment marketing manager in the Production Printing Business Group (PPBG) for Ricoh Americas Corporation. He is responsible for spearheading the go-to-market strategies for PPBG. From developing comprehensive marketing communication plans to establishing targeted programs that focus on new business generation, Konow is keenly focused on expanding brand awareness and market visibility for PPBG’s customers. He holds a B.S. in Marketing from Indiana State University.
Gaining the Competitive Edge in the Graphic Arts Segment
Wednesday April 1, 2009   
  10:10 AM - 11:00 AM  
 
Paul Korman
President, Trukmann's Technology Group
Paul Korman is the Chief Executive Officer of the Trukmann’s Technology Group, a 51 year old communication logistics company specializing in traditional and digital print in black and white and color, variable print, web based information management, fulfillment and distribution. Mr. Korman is the former Chairman of the Board of Directors of ReproMAX, the world’s largest international print and logistics consortium, and has served as president of both the New Jersey and Eastern Regional Reprographics Associations.
Successfully Transitioning to a Marketing Service Provider: One Printer's Story
Tuesday March 31, 2009   
  2:30 PM - 3:20 PM  
 
Lacy Kuller
Vice President, Signs By Tomorrow
Lacy runs Signs By Tomorrow in Chesapeake, Virginia with her husband Jason and their two dogs, Kalyx and Deeogee. Lacy has been in the family-owned business for the past 10 years, running her own store for the past 3.5 years. She has created a Green Business Plan for the Chesapeake location and, along with SBT Headquarters, is leading the green movement for the rest of Signs By Tomorrow franchisees. Her background is in Biology and Art. She is currently a Board Member for the Chesapeake Humane Society and very active in the local community.
Environmental Responsibility: Managing Customer Demands, Regulatory Risks and Cost Pressures
Tuesday March 31, 2009   
  3:30 PM - 4:20 PM  
 
Philip Larson
Assistant Vice President, Director, American Fidelity and AFPress
Assistant Vice President, Director, ISD Enterprise Operations at American Fidelity afadvantage.com. American Fidelity is a medium sized financial services provider based in Oklahoma City. American Fidelity has been listed among the top 100 Best Places to Work by Fortune magazine for the last five years. The Information division has been listed in the top 25 best places to work in IT by ComputerWorld magazine over the last four years. Phil’s responsibilities include 24/5 digital document publishing center, 24/7 computer operation, and change management for IT. 6 years with AFA. Management experience covers various companies including retail, healthcare, and non-profit operations and computer services for 31 years. Phil has been a recent speaker at the annual conference of Association for Computer Operations Managers, Data Center Users Group, CA World, Xerox Financial Advisory Council, Gartner Print and Imaging Summit, and On Demand. Phil is ITIL Foundation Certified and COBIT foundation certified.
Developing and Keeping High Performance Teams in a High-Change Industry
Wednesday April 1, 2009   
  2:30 PM - 3:20 PM  
 
Richard Lauer
CEO, The Phillips Group of Maryland
Graduated from Rutgers University with a Bachelors of Science Degree in Marketing in 1986. Immediately joined Xerox and began an eleven year career. Held assignments including Territory Marketing Rep, IBM/Kodak Specialist, Commercial Print Representative, and finally Document Production Marketing Executive. Joined Hamilton Press, Inc., as Vice President in the winter of 1998, to start the On-Demand Printing Division. Joined The Phillips Group in July 2001, to help develop the Maryland marketplace as CEO, and bring enterprise POD solutions to medium to large businesses through a strategy of centralized and distributed print across multiple locations.
Enterprise POD Solution for Centralized and Distributed Print across Multiple Locations
Tuesday March 31, 2009   
  3:30 PM - 4:20 PM  
 
Toby LaVigne
Founder and CEO, HubCast, Inc.
Toby began his on demand print career in 1995 with the purchase of an Indigo press and a print on demand vision. Toby's deep experience in the commercial print industry lead him to discover the need for a more scalable solution for short run print, and HubCast was born. Toby is passionate about building exceptional teams and technology and connecting them to reach goals quickly. He is a member and officer of the Young Presidents Organization.
Where Print is Going: New Solutions for You and Your Clients
Tuesday March 31, 2009   
  3:30 PM - 4:20 PM  
 
Charles Lawson
PDQ Printing

Where's the Money?: Achieving Measurable Business Results with Digital Printing
Tuesday March 31, 2009   
  12:00 PM - 12:50 PM  
 
John Leininger
Professor, Clemson University
John Leininger is a Professor in the Department of Graphic Communications at Clemson University. He has taught courses in flexography, lithography, digital printing, inks and substrates as well as the department’s management class dealing with estimating, planning, equipment purchasing, cost analysis, and plant layout. He makes a point to travel out into the industry for plant visits, to attend conferences and present technical training. John tries to develop his training and presentations in keeping with the Department’s Mission Statement: To develop dedicated, practical problem solving people for the printing, publishing, imaging, packaging and allied industries; drives his presentation strategy.
Best Practices for VDP and Direct Mail
Tuesday March 31, 2009   
  12:00 PM - 12:50 PM  
 
How to Create and Present an ROI-Based Business Case for The Adoption of VDP and PURLs
Tuesday March 31, 2009   
  2:30 PM - 3:20 PM  
 
Making Good Data Out of Bad for Successful Direct Marketing and VDP
Wednesday April 1, 2009   
  11:10 AM - 12:00 PM  
 
Karen Lowery Hall
Managing Editor, Quick Printings

Tapping the Profit Potential in Binding and Finishing
Wednesday April 1, 2009   
  4:30 PM - 5:20 PM  
 
Zane Lumelsky
Vice President, Corporate Papers
Co-founder of Corporate Papers, Ltd., a relationship marketing company that publishes greeting and note cards for business. For the last ten years has lead Corporate Papers’ sales and marketing efforts including customer relationship management implementation. Also instrumental in the company’s transition from conventional offset to digital, on demand production. Previously worked in advertising and marketing for high technology, retail, healthcare, and financial services companies.
What’s Wrong with CRM and How to Fix It
Wednesday April 1, 2009   
  2:30 PM - 3:20 PM  
 
Ken Macro
Professor, Cal Poly
Ken Macro is a professor in Cal Poly’s Graphic Communication Department, specializing in marketing, sales, lean manufacturing and production management. Ken holds a BA from the Pennsylvania State University and an MA from the University of Akron. He is currently pursuing a doctoral degree in education from Walden University.
Greening and Sustaining the Commercial and In-Plant Printing Facility
Thursday April 2, 2009   
  11:10 AM - 12:00 PM  
 
Sean Maddox
Senior Director, Output Services, TSYS

Transform Your Mailing Operation into a Strategic Corporate Asset
Tuesday March 31, 2009   
  2:30 PM - 3:20 PM  
 
Janet Madison
Wealth Strategies
Manages customer service and marketing efforts for financial planning company.
What’s Wrong with CRM and How to Fix It
Wednesday April 1, 2009   
  2:30 PM - 3:20 PM  
 
John Mahoney
President/ CEO, The Mahoney Company
John is guiding the Mahoney Company in pioneering Relevant, Consistent, Multi- Channel Campaigns. His innovative marketing campaigns cut through the clutter to reach target markets and prove outstanding results. John is helping the Mahoney Company harness new technology for results that outshine traditional marketing. He is building on the company’s history as a leader in targeted communications with the company’s evolutionary marketing solution, Bloom. Through Bloom, clients can have a thousand conversations with customers at once. The dialogue with highly qualified contacts significantly increases ROI, and provides outstanding results that are measured and reported, in granular detail, to maximize his clients’ marketing budgets.
Climbing the Multi-Channel Mountain Without Falling Off: Insights From Industry Experts
Tuesday March 31, 2009   
  3:30 PM - 4:20 PM  
 
Stuart Margolis
Principal, MargolisBecker
Stuart Margolis is a partner of MargolisBecker, LLC, with offices in the Washington, DC and Philadelphia areas. A Certified Public Accountant, Stuart Margolis holds a BS degree from the University of Pennsylvania Wharton School of Business in Economics and Accounting and a Masters in Taxation from Villanova University. He is an expert on the financial needs of graphic arts managers an plays a critical role in preparing and analyzing the industry's benchmark financial management tool - the annual PIA/GATF Ratio Studies. Stuart Margolis lectures, conducts workshops and seminars nationwide including the PIA/GATF Presidents Conference, Graph Expo and other printing industry association events. He is the author of A Printers Chart of Accounts and co-authored the publication, A Printer's Guide to Profits, 1-2-3 - The Key: Value Added Financial Management and is published regularly in association and trade magazines.
Price Competition: Who's Being Squeezed Out of the Marketplace
Tuesday March 31, 2009   
  11:00 AM - 11:50 AM  
 
Jerry Masseur
VP of Sales, Cathedral Corporation

Using Variable Data to Drive Sales & Profits
Wednesday April 1, 2009   
  2:30 PM - 3:20 PM  
 
David Mastervich
Manager for Sales Strategy, United States Postal Service
David has been with the U.S. Postal Service for more than 27 years. Currently, David is the Manager for Sales Strategy, building sales strategies to take all U.S. Postal Service Direct Mail products to their relevant market. David’s expertise in Direct Mail covers the full spectrum: from building strategies to customer calls to large group presentations at national conferences. He has been active in positioning Direct Mail as a viable option for all marketers. David speaks frequently at such events as the Print on Demand Initiative Annual Meeting, the DMA’s Annual Conference, the National Postal Forum, and the PIA/GAFF conference.
Getting Personal: Maximizing Your Customers’ ROI—and Your Own—with Direct Mail Personalization
Wednesday April 1, 2009   
  1:30 PM - 2:20 PM  
 
Jennifer Matt
President, NowDocs
Ms. Matt started her print career with Kinko's in the early 90s. Working in Silicon Valley, Jennifer was instrumental in Kinko's transition from a copy shop to a digital print technology provider. Since then Jennifer has been instrumental in (5) different web-to-print technology providers, from document submission, VDP engines, and reverse auction procurement portals. Prior to joining NowDocs, Jennifer led product management and product marketing for EFI's web-to-print products.
The Reality of SaaS vs. On-Premise Web-to-Print Deployments from a Survivor of Both
Wednesday April 1, 2009   
  2:30 PM - 3:20 PM  
 
Pat McGrew
EDP, Data Center & Transaction Segment Evangelist, Kodak's Graphic Communication Group
P.C. (Pat) McGrew, EDP is the Data Center & Transaction Segment Evangelist in the Graphic Communications Group at Eastman Kodak working worldwide to support the needs of customers involved in high-speed, data-driven customer communication. As the evangelist for TransPromo, integrated customer communication and education, and other effective customer communication techniques she also works with the data- printing industry and with Kodak product groups and regions supporting solutions to enhance customer success. She is the co- author of 7 books covering information and multi-channel document delivery, and the author of research studies and articles covering business continuity, disaster recovery, print-and-mail innovations, compliance issues, document strategy auditing, and the worldwide statement printing markets.
Where Angels Fear to Tread
Thursday April 2, 2009   
  9:10 AM - 10:00 AM  
 
Mark McIntosh
Vice President, Fulfillment Solutions, Cedar Graphics Inc
Prior to joining Cedar Graphics, Inc. in January ’06 as Vice President, Fulfillment Solutions, Mark served as Vice President of Sales for over 17 years with a nationally recognized Sales Lead Management & Fulfillment service provider. In this role, he was responsible for new business development, client retention and growth in the US and European markets. Mark brings real-world experience in the development and acquisition of major accounts in both the B-2-B and B-2-C marketplaces.
The Sweet Success of Transformation: Becoming a Marketing Service Provider
Tuesday March 31, 2009   
  11:00 AM - 11:50 AM  
 
Don McKenzie
President, Direct Group
Don McKenzie is president and CEO of Direct Group, an integrated direct marketing solutions provider. He leads a versatile team that that helps clients target the right audiences and execute complex marketing campaigns. The company’s capabilities include complete database marketing solutions including list processing, web hosting, electronic messaging, geoanalytics and other data analysis; sophisticated high-speed, fully variable printing technology; manufacturing, personalization and lettershop services; and state-of-the-art fulfillment capabilities.
Succeeding with High-volume Trigger Marketing: Learn from a Leader
Wednesday April 1, 2009   
  4:30 PM - 5:20 PM  
 
Madeleine McTigue
President, Business Connections
Owner of direct mail marketing company which supplies highly personalized, variable data mailing services for a diverse group of businesses and industries including financial services, real estate, and retail.
What’s Wrong with CRM and How to Fix It
Wednesday April 1, 2009   
  2:30 PM - 3:20 PM  
 
Denise Miano
Chief Technology Officer and Founder, NEPS, LLC
Denise Miano Founder and Chief Technology Officer, NEPS, LLC Denise Miano is Chief Technology Officer of NEPS, LLC, a strategic consulting firm focused on improving communications in the financial and healthcare industries. Formerly the company’s president and CEO, she has more than 23 years experience in systems design and the implementation of state-of-the-art document management and delivery technologies. Ms. Miano was actively involved in the acquisition of NEPS by Moore in April, 1996 and the re-launch of NEPS in December 2003. Prior to re-launching NEPS, she was the Vice President of Customer Technologies for Moore Wallace, Inc. Ms. Miano has been a featured speaker at industry forums such as XPLOR, AIIM, and the Financial Communications Forum. She also has authored numerous articles for industry publications including Print on Demand Business, National Underwriter, and 3X/400 Systems. Ms. Miano holds a BS degree from Merrimack College in North Andover, Massachusetts, and has completed additional postgraduate work at the University of Massachusetts and at Kellogg University.
Document Management: Selecting Tools, Setting Expectations and Measuring Results
Tuesday March 31, 2009   
  12:00 PM - 12:50 PM  
 
Don Mickey
President and Founder, Don Mickey Design
When I first started in the print business, I was a graphic designer right out of college and now 18 years later, I own and operate one of New Mexico's fast growing printing companies. With the help of today's new technology; Web to Print, direct to plate and digital printing. My company has become very efficient, profitable and most of all, friendly to the environment. With the help of Web to Print portals, our staff and customer have complete control over every project. This new technology has become the future of my company.
How Web-to-Print Technology Works—From the Ground Up!
Tuesday March 31, 2009   
  2:30 PM - 3:20 PM  
 
Jack Miller
Senior Consultant, Pira International
Jack Miller, a veteran of more than thirty years in paper and packaging, joined Pira in 2005 as Senior Consultant, North America. Jack is the former Director of Market Intelligence at Domtar and is the founder of MarketIntell, a market intelligence consultancy. He has presented at numerous conferences including On Demand, and has written papers on environmental issues, and paper markets for RISI, Printing Impressions, and Canadian Printer. Jack has led a major study on sustainability in print for PRIMIR, the Print Industry Market Information and Research Organization. He has also done pro-bono work with Global Green on the Manhattan Prospect.
Best Practices in Green Printing: A Major Research Study for PRIMIR
Thursday April 2, 2009   
  10:10 AM - 11:00 AM  
 
Liz Miller
Vice President, CMO Council
Liz Miller brings a varied career that spans over 14 years in the Sports Entertainment, Retail, Health, Beauty and Personal Care spaces. With Global Fluency, Miller oversees the daily operations of the Chief Marketing Officer Council, a global affinity network of top brand marketers, the BPM Forum and the operational needs of the GlobalFluency network. She also works with the agency’s consumer focused accounts, having worked with clients like Radiesse (BioForm Medical), the City of San Jose, El Camino Hospital, and Mobile Campus.
Personalized Marketing + Advanced Printing Services = Increased ROI
Wednesday April 1, 2009   
  11:10 AM - 12:00 PM  
 
Brian Moroney
Print on Demand Offerings Manager, InfoPrint Solutions Company

Customizing Print-On-Demand (POD) Book Publishing for Niche Markets
Wednesday April 1, 2009   
  4:30 PM - 5:20 PM  
 
Understanding Business Process Automation for POD Workflows
Wednesday April 1, 2009   
  1:30 PM - 2:20 PM  
 
Doyle Mortimer
VP Operations, Alexander's Print Advantage
Doyle Mortimer is a frequent presenter and well known for his book printing expertise. He is part of a talented team that works with companies such as FranklinCovey, Modus Media, IHC, Deseret Book, Novations and others to produce newsletters, catalogs, technical manuals, reports, software fulfillment, product information sheets and mailings. In June of 1999, Quick Printing Magazine ranked Alexander's as the 13th largest digital quick-printer in the United States.
Becoming a Print Consultant for Your Publishing Clients
Tuesday March 31, 2009   
  12:00 PM - 12:50 PM  
 
Angela Mosby
iGen Program Manager, Xerox Corporation
Angela Mosby is the iGen Program Manager for Xerox Federal Operations in Washington D.C. She has 15 years of experience helping clients improve processes, remove cost from business operations and implement solutions that bring strategic value to their organizations.
From Request to Delivery: It's About the Total Environment, Not Each Component
Wednesday April 1, 2009   
  2:30 PM - 3:20 PM  
 
Carrie Murphy
Market Development Manager, InfoPrint Solutions Company
Carrie Murphy, Market Development Manager, joined InfoPrint in 2007. She works to educate, strategize and inspire customers to adopt InfoPrint’s worldwide TransPromo offering. Previously, Carrie was with DST Systems and DST Output for 16 years. She built an exceptional understanding of transactional production printing. She contributed to the roll out of significant firsts, including the first continuous feed printer for DST and the first electronic mutual fund statement available on the Internet. Carrie is a member of Xplor and was awarded her EDP in 2000. In addition, Carrie received the Woman of Distinction award in 2005.
Personalized Marketing + Advanced Printing Services = Increased ROI
Wednesday April 1, 2009   
  11:10 AM - 12:00 PM  
 
Michael  O'Leary
Director, InfoTrends
Michael O'Leary is Director of InfoTrends’ Document Outsourcing Consulting Services. A document and technology services veteran with over 24 years of leadership experience in the areas of document management, enterprise print, and information technology services, Mr. O'Leary is responsible for providing marketing, technical, and consulting services to outsourcing providers, technology service providers, commercial printers, quick printers, and in-plant operations. Mr. O’Leary has extensive experience providing strategic consulting and services to Fortune 1000 companies.

Mr. O’Leary holds a B.S. in Computer Science from Boston College with concentrations in math and meteorology. He also completed the executive Competitive Marketing Strategy program at the Wharton School of the University of Pennsylvania.
TransPromo Intensive
Thursday April 2, 2009   
  9:00 AM - 1:00 PM  
 
Jeff Ostenso
President, Frank Gumpert Printing, Inc.
With 22 years of printing industry experience, Jeff Ostenso is the owner of Frank Gumpert Printing of Annapolis, Maryland. Established in 1970, the commercial printer offers short run printing and high speed copying. In 2007 Ostenso added a digital printing company and has led the business through significant growth over the past 15 years. Quick Printing Magazine recognizes Frank Gumpert Printing in the Top 100 Quick Printers in America and Printing Industries of Maryland consistently honors the company with quality awards. By entering the growing print on demand market, Frank Gumpert Printing provides a one-stop shopping experience for its customers.
Negotiate4Success: 5 Keys to Making Your Next Lease Negotiation More Successful
Wednesday April 1, 2009   
  10:10 AM - 11:00 AM  
 
Shawn Parkison
Digital Printing Supervisor, American Academy of Family Physicians
Shawn Parkison supervises the Digital Printing Department for the American Academy of Family Physicians, a non-profit membership organization that promotes advocacy and continuing medical education for Family Physicians. After completing a 2-year Graphic Communications certification program, Shawn began her 21 years of experience in the printing industry. She worked primarily with in-plant facilities in both the medical and educational fields. In her current role, Shawn has created a technology-sound, organized, efficient work environment that resulted in increased volumes at lower cost, quicker turnaround, reduced overtime--and no additional staff.
How to Reduce Costs and Boost Productivity at the Same Time!
Wednesday April 1, 2009   
  11:10 AM - 12:00 PM  
 
Debbie Pavletich
Graphic Services Manager, Briggs & Stratton Corporation
Debbie Pavletich is Manager of Graphic Services at Briggs & Stratton, the world’s largest producer of air-cooled gasoline engines. With over 30 years experience in the graphic services field, she manages a team of 35 professionals. Her accomplishments include the initiation of a successful external sales effort and consistent financial contribution of Graphic Services to its parent company. Debbie has a certificate in management from Marquette University and has completed comprehensive finance coursework at the University of Chicago. She serves as President of IPMA (In-Plant Printing and Mailing Association) and President - Board of Directors for the Milwaukee Chamber Theatre.
Variable Data and the Exploiting of the Internet to Increase ROI
Wednesday April 1, 2009   
  10:10 AM - 11:00 AM  
 
Adam Peck
Consultant, InfoTrends
Adam Peck is a Consultant for InfoTrends' Production Workflow & Custom Communications and Business Development Strategies Consulting Services. He is responsible for conducting market research, supporting market forecast estimates, managing custom consulting projects, and reporting on industry events. Prior to joining InfoTrends, Mr. Peck served as a Digital Specialist at Smith Litho, a commercial printing company in Rockville, MD. In this position, Mr. Peck launched the company’s digital printing division and Web-to-print system. He also managed variable data projects and administered the company’s management information system. He graduated Summa Cum Laude from Rochester Institute of Technology with a Bachelor of Science in Graphic Media Publishing.
Customized Communications Intensive
Thursday April 2, 2009   
  9:00 AM - 1:00 PM  
 
Introduction to Variable Data Printing: The Power of One-to-One Marketing
Tuesday March 31, 2009   
  11:00 AM - 11:50 AM  
 
Tutorial 2: Becoming a Next-Generation Service Provider
Monday March 30, 2009   
  1:30 PM - 5:00 PM  
 
Barb Pellow
Group Leader, InfoTrends
A digital printing and publishing pioneer and marketing expert, Barbara Pellow helps companies develop multi-media strategies that ride the information wave. She has assisted companies in areas such as creating strategies to launch new products, building strategic marketing plans, and educating their sales force on how to deliver an effective value proposition. Pellow brings the knowledge and skills to help companies expand and grow their business opportunities.

She is a frequent speaker at industry events as well as a recognized author. She is on the Board of Directors of Ft. Lauderdale based Spherion and holds a B.S. degree in Business Administration from Michigan Technological University.
TransPromo Intensive
Thursday April 2, 2009   
  9:00 AM - 1:00 PM  
 
Tutorial 2: Becoming a Next-Generation Service Provider
Monday March 30, 2009   
  1:30 PM - 5:00 PM  
 
J. Jeffery Peoples
CEO & Founder, Window Book, Inc.
As Founder and CEO of Window Book, Jeffery Peoples has created many innovations since 1989 that make using the Postal Service easier and more profitable for mailers and shippers, including the first-ever: electronic Domestic Mail Manual, MAC Gold shipping system, commercial postal statement management system that supports both Mail.dat® & non-Mail.dat presort data, and the first Priority Mail Open and Distribute system that goes from analysis to printing Delivery Confirmation tray tags. He is continually educating and enabling mailers on Intelligent Mail; developing systems to help mailers benefit by utilizing full service Intelligent Mail including e- docs, PostalOne!® and FAST.
7 Essentials for Mailing in 2009
Wednesday April 1, 2009   
  10:10 AM - 11:00 AM  
 
Charles A. Pesko
Executive Vice President, Questex Media Group/InfoTrends
Mr. Pesko is the founder of InfoTrends (formerly CAP Ventures), a leading market research and consulting firm in the digital imaging and document solutions industries. InfoTrends is a worldwide organization with over 70 employees based in offices in Boston, London and Tokyo. The company assists technology vendors and service providers in improving their market position, understanding industry trends, identifying new business opportunities and assessing customer needs. InfoTrends also supports major corporations through a range of document assessment services and consulting, which helps clients to reduce costs, optimize technologies, improve processes, and develop effective document strategies.

With more than 35 years of industry experience, Mr. Pesko’s companies have provided research and consulting services for virtually every major player in the worldwide digital imaging and document solutions industries.Mr. Pesko was the Founding Publisher of Print On Demand Business magazine, as well as the Founder and Chairman of ImagingWorld (now KM World) magazine. He was also one of the Founders of the On Demand Digital Printing & Publishing Show and The Imaging Expo (now KM World) event.

Mr. Pesko’s enterprises have been recognized four times among the fastest growing privately held companies in America by Inc. Magazine. CAP Ventures was ranked #69 in 1997 and #204 in 1998 on the Inc. 500. Mr. Pesko has been included as a member of "Who's Who in the Computer Industry," "Who's Who in American Businesses," and "Who's Who in Global Business Leaders."

Mr. Pesko is a recognized authority in the electronic imaging markets. He served on the Board of Directors for AIIM International and on the Board of the International Information Management Congress (IMC). Mr. Pesko is also a former member of the Corporate Advisory Board Steering Committee for the National Computer Graphics Association (NCGA). He is a past Chairman of the Statistical Committee for the Graphic Arts Marketing Information Services (GAMIS). He is a frequent speaker at major industry trade shows and conferences around the world, and is frequently quoted or published in industry trade magazines and leading business publications, including the Wall Street Journal, The New York Times, and Business Week.

Prior to founding InfoTrends, he was the president of BIS-Strategic Decisions, a consulting and research company employing 350 people with offices in 12 countries. Prior to that, Mr. Pesko served as Product Development Manager for Xerox Corporation, and as Market Planning Manager for the Graphics Division of Itek Corporation.
State of the Industry: 2009: The Year for Digital Efficiency
Tuesday March 31, 2009   
  8:30 AM - 9:00 AM  
 
Stephen Poe
VP Product Management, Crawford Technologies
Stephen D. Poe is VP of Product Management for Crawford Technologies and has 23 years experience in the enterprise software vendor marketspace. He’s presented worldwide at conferences such as AIIM, Xplor, SHARE, and the International PDF/A Conference and is a frequent contributor in the trade press. Poe sat on the Advisory Committee to the World Wide Web Consortium (W3C) and was an invited consultant to the European Standards Organization (CEN). He is a member of AIIM and Xplor International and was on the AIIM Conference Planning Team for 2002 and 2003.
The Electronic Envelope: Moving to Comprehensive Electronic Delivery Channels
Wednesday April 1, 2009   
  4:30 PM - 5:20 PM  
 
Wrich Printz
President/ CEO, L2, Inc.
For the past 7 years, Wrich Printz has led L2 as president and CEO. The company prides itself as “The campaign technology people”, for multi-channel communications, serving enterprises, agencies and digital printers in the United States since 2001. Wrich has over 20 years of management and executive-level experience. He served as vice president of client and network operations at ELetter, and built their first class customer service, client service, and information technology teams. Wrich has also held management positions at GTE and CompuServe.
Climbing the Multi-Channel Mountain Without Falling Off: Insights From Industry Experts
Tuesday March 31, 2009   
  3:30 PM - 4:20 PM  
 
Dan Ready
CEO, The Ready Group
Daniel J. Ready, founded Ready Productions, Inc.(d/b/a/ The Ready Group) in 1994, as a strategic direct-marketing firm located on Boston’s south shore. With more than 14 years of marketing and retailer traffic building for retail clients throughout New England and New York, The Ready Group is known as a leading provider of cutting- edge, interactive, variable print and direct to consumer mail campaigns. Dan graduated with a BS in Criminal Justice from Saint Leo University in 1984. Prior to starting Ready Productions, he previously held the position of Director of Security for Four Seasons Hotels and Resorts. As a result of his experience with the leading hotel corporation, Dan and his team are committed to exceeding client expectations.
Sales & Strategies: How to Successfully Integrate Digital Print to Save Time and Money
Wednesday April 1, 2009   
  1:30 PM - 2:20 PM  
 
Mary Redmond
President, Independent Lease Review, Inc.
In 2002, Mary Redmond established Independent Lease Review, Inc., a client-side consulting practice. Today her firm works exclusively with small and large corporations, law firms, printers and manufacturers, equipping clients with tools to better understand leases and save money. Thus far client savings total over $4,500,000. Prior to becoming an entrepreneur, author and speaker, Redmond worked 21 years for some of the largest independent leasing companies in the financial services industry. Her team examines, audits and analyzes equipment leases to identify, quantify and negotiate lease agreements that reduce clients total lease spending. She is a consultant and speaker for NAPL's members.
Negotiate4Success: 5 Keys to Making Your Next Lease Negotiation More Successful
Wednesday April 1, 2009   
  10:10 AM - 11:00 AM  
 
David Reichardt
Shamrock Printing

Going Beyond Personalization: Into the World of Relevant Marketing
Tuesday March 31, 2009   
  3:30 PM - 4:20 PM  
 
Allison Rice
Brand Manager, US Promotional Products, Amsterdam Printing
Allison has vast marketing experience in the promotional product industry, focusing on both customer acquisition and customer retention in both the United States and Europe. She is a Direct Marketing specialist who strategically drives her multi-channel business through direct mail, online, phone and other media channels. She has been involved in major re-branding efforts, international expansion, and acquisitions within Amsterdam and its parent company, Taylor Corporation. Based in Amsterdam, New York, Allison holds a Bachelors Degree in Information Technology and Communications from Rensselaer Polytechnic Institute in Troy, NY.
Expand Campaigns to Incorporate More Complex Variability and Target Larger Audiences: A Case Study in High-Volume VDP
Wednesday April 1, 2009   
  11:10 AM - 12:00 PM  
 
Alan Roberts
Director Of Operations, Patient News Publishing
Alan Roberts is the Director Of Operations for Patient News Publishing located in Haliburton Ontario. Patient News Publishing custom designs and prints over 12 million newsletters annually that are mailed throughout North America and the UK.Prior to joining Patient News Publishing, Alan was Vice President of The Printing House House Limited where he was responsible for marketing & business development for 70 company owned locations. Alan was also General Manager for Data Business Forms and built their ImageNet Print on Demand Business with ten operations across Canada.
Reducing Manufacturing Cycle Time and Achieving Zero Defects
Tuesday March 31, 2009   
  2:30 PM - 3:20 PM  
 
Lillian Roberts
President, Willow Design Inc.
Lillian Roberts has been an OnDemand print manufacturer for the past 15 years. Started by purchasing a print franchise in Miami which grew 141% in the first 16 months. Ms. Roberts sold that franchise to buy another one in Fort Lauderdale which grew from 8 employees to 60. 1996 Lillian was awarded Franchisee of the Year and in 2003 was featured on William Shatner’s “Heartbeat of America” in the segment titled “Keeping America Strong” this show was broadcasted to 22 million households. In 2006, Ms. Roberts company became a INC5000 and is the 87th largest Manufacturing company in South Florida.
Becoming an Overnight On Demand Success Story with Web-to-Print
Thursday April 2, 2009   
  11:10 AM - 12:00 PM  
 
Nick Romano
President, Prinova, Inc.
Nick specializes in business process reengineering for enterprises migrating to new document delivery solutions. He focuses on implementing messaging and personalization strategies, workflows and ROI tracking. Under his direction, Prinova is helping companies achieve savings, flexibility and integrity in the touchpoint design and development process. Nick is a popular international speaker on the implementation of successful Transpromo strategies, with topics ranging from design, messaging, customer touchpoint management and personalization to shop floor automation and advances in touchpoint delivery. Prinova has just launched version 2.0 of their flagship campaign and message management software solution messagepoint™.
Developing a TransPromo Strategy for the Real World: A Case Study in Success
Wednesday April 1, 2009   
  10:10 AM - 11:00 AM  
 
Where Angels Fear to Tread
Thursday April 2, 2009   
  9:10 AM - 10:00 AM  
 
Jim Rosenthal
VP and Chief Operating Officer, Digital Color Graphics
Jim Rosenthal is the vice president and chief operating officer of Digital Color Graphics, a state-of-the-art hybrid commercial printing company in Southampton, Penn., producing both conventional offset and digital full color printing. He has been an owner in the company for 10 years, and owned his own company for 10 years prior to joining Digital Color Graphics. Mr. Rosenthal is a member of the PDMA, Philadelphia Graphics Arts Association, PIA, DICE and the Digital Print Council, and has contributed to various trade magazines and industry events. He has a B.S. degree in finance and computer science from Lehigh University.
Print MIS: The Key to Smooth Operations and Happy Customers
Wednesday April 1, 2009   
  1:30 PM - 2:20 PM  
 
John Rothstein
Nextgen Printing

Where's the Money?: Achieving Measurable Business Results with Digital Printing
Tuesday March 31, 2009   
  12:00 PM - 12:50 PM  
 
Mark Sarpa
Vice President, Progressive Solutions

Where Print is Going: New Solutions for You and Your Clients
Tuesday March 31, 2009   
  3:30 PM - 4:20 PM  
 
Gideon Schlessinger
Vice President of Product Marketing, ACCO, GBC
Gideon Schlessinger has worked with GBC for over 18 years and brings firsthand experience in introducing innovative finishing solutions to the graphic arts industry. As a leader in market development, targeting customer needs and training initiatives, Schlessinger has helped GBC secure a strong brand among print finishing companies worldwide.

Today, he is the vice president of product marketing for ACCO Brands and continues to listen to customer needs in order to engineer, develop and market products that solve customer requirements and offer extremely desirable results to the end user and healthy profits for the print finisher.

Schlessinger is a native Chicagoan and holds an MBA from the University of Chicago.
Tapping the Profit Potential in Binding and Finishing
Wednesday April 1, 2009   
  4:30 PM - 5:20 PM  
 
Mary Lee Schneider
President, Digital Solutions and Chief Technology Officer, RR Donnelley
Mary Lee Schneider is President, Digital Solutions and Chief Technology Officer, for R.R. Donnelley. The Digital Solutions group includes Donnelley’s Research and Development organization, a group of 80 engineers/scientists specializing in developing groundbreaking digital imaging and printing technologies. With over 900 patents in the printing/imaging arena, Donnelley is an industry leader in bringing new digital workflow and print technologies to market.

Mary Lee also has responsibility for Donnelley’s Premedia Technologies business, one of the world’s largest providers of digital photography, color management, workflow management, and digital asset management services to retailers, catalogers, publishers, agencies, and corporations, with over 35 locations worldwide.

Mary Lee has an MBA from Northwestern University’s Kellogg Graduate School of Management, an M.S. in Imaging and Printing Technology from the Rochester Institute of Technology, and a B.A. in Journalism from Penn State University. She has been featured in Fast Company magazine, as well as a Harvard Business School case study highlighting the challenges/ opportunities inherent in building and integrating new digital businesses within existing business environments.

Keynote: Digital Print Perspective: The State of the Industry and the State of the Art from RR Donnelley
Tuesday March 31, 2009   
  9:00 AM - 10:00 AM  
 
Justin Searles
Consultant, InfoTrends
Justin Searles is a Consultant for InfoTrends’ On Demand Printing and Publishing Consulting Service. Mr. Searles is responsible for the industry quarterly surveys, providing forecast and placement analysis, covering and reporting on industry conferences, and offering ongoing client care and inquiry response. He has 11 years of experience in the printing, packaging, and book production industries.

Prior to joining InfoTrends, Mr. Searles was a Project Manager for Print MIS Implementation for Prism USA. Mr. Searles received a Bachelor of Science in Print Management from the Rochester Institute of Technology.
Tutorial 1: Choosing the Right Production Color Device
Monday March 30, 2009   
  1:30 PM - 5:00 PM  
 
Armando Sepulvada
Director, Océ
Armando Sepulvada works closely with print businesses to help them create the platforms and workflows that will deliver the best results.

Becoming a Print Consultant for Your Publishing Clients
Tuesday March 31, 2009   
  12:00 PM - 12:50 PM  
 
Amir Shaked
President, Press-Sense, Inc.
Amir Shaked is the President of Press-sense Inc., responsible for all American business. He oversees all sales, marketing, support, business development, and operations activities of the company's Business Flow Automation solutions in the North, Central, and South American printing markets.

In 1995, he became president of Accord North America. Since 1999, Shaked has started and successfully held CEO positions at two start-ups in the field of enterprise and communications software. He joined Press-sense with more than 25 years in technical industries and 15 years of executive management experience.
Understanding Business Process Automation for POD Workflows
Wednesday April 1, 2009   
  1:30 PM - 2:20 PM  
 
Laurie Shaw
Solutions Architect, Salmat BusinessForce
Laurence Shaw is a senior Solutions Architect with Salmat Australia. He has over 20 years experience in IT, including IBM Printing Systems Division, AIX Techline support, IBM Global Services National Print and Distribution Centre, and Global Services Architects.

Laurie has worked on a wide variety of project contracts, including design and delivery for solutions in the print and mail, multi-channel, and eBusiness space. Laurie has been Australia & New Zealand country specialist in IBM print AFP technologies and products.

He is currently involved in leading customer communications strategies for Salmat's major clients in the financial and government markets.
The Electronic Envelope: Moving to Comprehensive Electronic Delivery Channels
Wednesday April 1, 2009   
  4:30 PM - 5:20 PM  
 
Albert Shikiar
President, AccessCare, Inc.
Fifty year veteran of the insurance industry. Founded AccessCare, a long term care insurance wholesaler servicing the metropolitan New York City market.
What’s Wrong with CRM and How to Fix It
Wednesday April 1, 2009   
  2:30 PM - 3:20 PM  
 
Kim Snell
Senior Business Systems Analyst, TELUS Communications
Working with transactional documents, variable messaging, document archive, address accuracy and print stream reconciliation for the past 10 years, Kim Snell has been responsible for shaping the current and future strategic direction of her organization as it relates to Customer Communications initiatives. She has been instrumental in various roles as developer, senior business systems analyst and project manager on over seven bill redesigns or billing conversions. As a Project Manager she oversaw the wireless e.bill redesign that supported a doubling of client uptake. Ms Snell has a certificate of Business Analysis from McMaster University.
Covering the Right Bases in a Software Vendor Selection Process
Tuesday March 31, 2009   
  2:30 PM - 3:20 PM  
 
Jeffrey Stewart
Vice President, Technical Services, Trekk Cross-Media
As VP of Technical Services and a founding partner of Trekk Cross-Media, Jeffrey Stewart designs systems that help clients improve processes, reduce costs and optimize their communications, sales and distribution. With a Bachelor’s Degree in Electrical and Computer Engineering from the University of Iowa, and graduate work in Engineering and Computer Science from the University of Illinois, Chicago, Jeff uses his extensive technological knowledge to provide creative solutions for clients’ communications needs. A frequent speaker at industry conferences, Jeff shares his expertise on topics ranging from variable data marketing and web-to-print technologies, to web content management solutions.
What to Do When Your W2P Application Grows Up: Using CMS and DAM to Manage Complex Assets
Wednesday April 1, 2009   
  4:30 PM - 5:20 PM  
 
Bob Stier
First Data

Where Angels Fear to Tread
Thursday April 2, 2009   
  9:10 AM - 10:00 AM  
 
Bob Sullivan
Information Systems Architect, Hewlett-Packard Company

Developing a Cost-Effective, Synergistic & Productive In-Plant Printing Operation
Thursday April 2, 2009   
  11:10 AM - 12:00 PM  
 
Matt Swain
Research Analyst, InfoTrends
Matt Swain is a Senior Research Analyst for InfoTrends’ TransPromo Service. He is responsible for providing market and forecast analysis, developing content for the service and related projects, covering and reporting on industry conferences and advances in the TransPromo space, and offering ongoing client care and inquiry response.

Mr. Swain first joined InfoTrends as part of the company’s On Demand Printing & Publishing Consulting Service. Prior to joining InfoTrends, he conducted market research for Barb Pellow, provided Print-On-Demand marketing support at the corporate offices of Standard Register, and was employed as an electronic printing lab technician at FLEXcon.

Mr. Swain received a Bachelor of Arts in Imaging and Photographic Technology as well as a Master of Science in Print Media from the Rochester Institute of Technology. His Master’s thesis, entitled “Changes in Media Mix for Leading National Advertisers (2003-2005),” provides the foundation for his insight into current trends in the advertising industry.
TransPromo Intensive
Thursday April 2, 2009   
  9:00 AM - 1:00 PM  
 
Constance Szczech
Director of Printing and Direct Mail Services, The Community College of Baltimore County
Connie received her B.A. degree in Liberal Arts before beginning her career in the Marketing/Public Relations fields almost 30 years ago. Her first job was writing copy for direct mail catalogs in the clothing industry. Acquiring knowledge and skills in the fields of design, photography, and printing, she moved into the educational publishing market. Her current position with CCBC uses all of those skills along with sharply-honed technical knowledge of printing and duplication. Her responsibilities now include the management of the entire fleet of MFDs throughout the college offices and centralized duplicating services.
Enterprise POD Solution for Centralized and Distributed Print across Multiple Locations
Tuesday March 31, 2009   
  3:30 PM - 4:20 PM  
 
Roby Van Daele
CEO, Vprint
Roby Van Daele is the CEO of VPrint since 1996 – a leading company specialised in printing, personalisation, finishing mailings and promotional for the mail order business in Belgium. VPrint has expanded activity across Europe (France, Germany, Nordics). Prior joining the graphic arts industry, where he has been constantly innovating, Mr Van Daele held a number of senior management positions in textile industry. Roby brings a strong background of Business Management and is highly involved in Belgian economic development through several positions including presidency of Chambers of Commerce and Industry Wallonie Picarde and Honorary President of Febelgra (Belgian Graphic Arts federation).
How Innovation Helps Developing Print Product & Service Opportunities
Thursday April 2, 2009   
  10:10 AM - 11:00 AM  
 
Sophie Vandebroek
CTO, Xerox, President, Xerox Innovation Group
Dr. Sophie Vandebroek is Xerox’s chief technology officer and president, Xerox Innovation Group responsible for overseeing Xerox’s worldwide research and technology centers.

Most recently, she was chief engineer of Xerox Corporation and vice president of the Xerox Engineering Center. Prior to that, she served as chief technology officer at Carrier Corp. From 1991 until 2000, Vandebroek held a number of increasingly responsible roles at Xerox including director of the Xerox Research Centre of Canada.

Vandebroek is a Fellow of the Institute of Electrical & Electronics Engineers and served as an elected member on the IEEE Electron Devices Society Administrative Committee. She is also a Fulbright Fellow and a Fellow of the Belgian-American Educational Foundation. She holds 12 US patents.

Vandebroek has received awards from Xerox, IBM, HP, Monsanto, the Belgium National Science Foundation, Semiconductor Research Corporation, IEEE, and Cornell University. Vandebroek is a member of the Board of Directors of PARC Inc., and currently serves on several university and professional advisory boards.

Vandebroek was born in Leuven, Belgium. She earned a master's degree in electro-mechanical engineering from Katholieke Universiteit, Leuven, Belgium, and a Ph.D. in electrical engineering from Cornell University.
Keynote: Innovation: Turning Inspiration into Critical Customer Assets
Wednesday April 1, 2009   
  8:45 AM - 9:45 AM  
 
Darin Viergutz
Manager - Document Advisors Group, ING
Darin Viergutz has been with ING over 10 years providing production, inventory and fulfillment management experience. He has served as an Art Director, Production Manager and now leads a Document Management Team in West Chester, Pennsylvania and Windsor, Connecticut. He has extensive experience in printing both commercially and digitally. His current team manages a variety of areas including commercial print, digital print (including VDP, Just in Time and POD), inventory management and distribution. Darin's experience is primarily focused from a corporate perspective but engages business partners and vendors nationally (Minneapolis, Des Moines, Windsor, Scottsdale, El Seguno, West Chester and Atlanta).
Intelligent Corporate Print Buying: Printing More, Spending Less
Tuesday March 31, 2009   
  12:00 PM - 12:50 PM  
 
Bob Wagner
Vice President, Xerox Creative Services Business and Xerox Premier Partners Global Network Xerox Corporation

Bob Wagner leads the Xerox Premier Partners Global Network Program of 800 vanguard, Xerox-equipped graphic communications providers who offer their digital printing and fulfillment services to marketers, designers and other savvy print buyers.

Prior to his current position, Wagner ran integrated marketing communications and corporate human resources communications functions for the company, and he led the public relations campaign to announce the landmark Xerox DocuTech Publishing Series, a system that many industry observers have credited with igniting the digital print-on-demand revolution.

Wagner is an adjunct faculty member at the Rochester Institute of Technology, where he teaches a course in multimedia strategies at the School of Print Media. Wagner holds an MBA in marketing from RIT and a BA in communications from Seton Hall University.



Be Green. Be Profitable.
Thursday April 2, 2009   
  9:10 AM - 10:00 AM  
 
Henry Wagner
Chief Technology Officer, Innovation Printing & Communication
I currently oversee Innovation’s Prepress and Digital Print Department as well as provide technical sales support for online order management customer integration. My background is one of 25 plus years working up through the industry, from conventional stripping to Scitex workstations to desktop and now the servers and services that deliver the business automation and customer facing tools needed to remain competitive. My vision for our industry is one that provides the ease of use, feature rich ordering solutions for our customers woven together with a business rule driven production system that minimizes mistakes and unnecessary front office intervention.
Understanding Business Process Automation for POD Workflows
Wednesday April 1, 2009   
  1:30 PM - 2:20 PM  
 
John Watson
President, Premium Color Group
Forging new ground in his industry, Watson developed Premium Color Group (PCG) 15 years ago with his colleague, Mark Fitzgerald, as a press company offering scanning, film output and retouching services.

Always a technology innovator, Watson re-invented PCG after the advent of direct-to-plate and digital photography. By offering multicolor printing to clients, he and Fitzgerald were able to position the company as a full service commercial printing company.

Watson, President of PCG, began his career as a pagination systems and scanner instructor and demonstrator. He is a graduate of the Rochester Institute of Technology in Rochester, N.Y.
Gaining the Competitive Edge in the Graphic Arts Segment
Wednesday April 1, 2009   
  10:10 AM - 11:00 AM  
 
Dr. Joe Webb
Director of Economics and Research Center, WhatTheyThink.com
Dr. Joe Webb is one of the graphic arts industry's best-known consultants, forecasters, and commentators. He is the director of WhatTheyThink.com's Economics and Research Center. A 30-year veteran of the graphic arts industries, he was the founder of the influential TrendWatch information service, which was sold to Reed Elsevier in 2000. Since January 2003, his "Mondays with Dr. Joe" column has become a must-read feature on WhatTheyThink.com, as have his quarterly economic forecast webinars, where he analyzes trends in the economy, technology, and the industry, interpreting what they mean for executives and their strategic decisions.
Strategies for Beating the Economic Heat
Tuesday March 31, 2009   
  11:00 AM - 11:50 AM  
 
Mark Weiss
President, CRW Graphics
Mark Weiss has 20 years experience in the printing industry and an MBA from the University of Chicago. For the past ten years he has been the president of CRW Graphics, an $18,000,000 commercial printer located near Philadelphia. In 2000 CRW's technology spin-off, ColorQuick, developed an automated online prepress workflow. The system, developed in-house includes patented technology, invented by Mr. Weiss. The online system features “lights out” production, including customized workflows featuring: estimating, preflight, color correction, trapping, soft-proofing, digital asset management, templates, direct mail list processing, and VDP.
How Well-Designed Web-to-Print Workflows Save Time and Money
Wednesday April 1, 2009   
  10:10 AM - 11:00 AM  
 
Jeffrey White
Senior Director, Worldwide Sales, EFI
Jeffrey L. White is the senior director of worldwide sales for the Advanced Professional Print Software division of EFI. Prior to EFI, he worked for Logic as managing director of European operations and for PrintCafe as director of international sales until their purchase by EFI. Mr. White was inducted into the Non- Pariel Society for the R&E Council in 2005 and The Soderstom Society of NAPL in 2006. He has been involved in many industry associations and is currently the chairperson of the Print Graphic Scholarship Foundation. He often speaks at industry events and has had articles published in several publications.
Print MIS: The Key to Smooth Operations and Happy Customers
Wednesday April 1, 2009   
  1:30 PM - 2:20 PM  
 
Stephen Wilson
VP of Digital Sales, Frederic Printing

Customizing Print-On-Demand (POD) Book Publishing for Niche Markets
Wednesday April 1, 2009   
  4:30 PM - 5:20 PM  
 
Peter Winters
President, Winters Group & Associates
Peter Winters is a 20-year veteran of the print industry with extensive experience in the consultative approach to systems sales/establishment selling to the CMO. Peter has successfully collaborated on web- to-print projects with senior marketing officers of numerous client engagements including HBO, Cushman & Wakefield, Calvin Klein, NBC, Mutual of America, Ogilvy & Mather, ADP, Discovery Channel, Avon, NY Sports Clubs, and ITT Industries. The level of expertise that’s required in these establishment-level conversations is significant, particularly in the case where the account executive is truly perceived as a “trusted advisor” to the CMO in these establishment-level discussions. Peter’s organization, Winters Group & Associates
Successfully Transitioning to a Marketing Service Provider: One Printer's Story
Tuesday March 31, 2009   
  2:30 PM - 3:20 PM  
 
Jim Young
VP of Sales & Owner, Proforma Multi-Media Marketing
Jim Young is the VP of Sales & Owner of Proforma Multi-Media Marketing. He was the VP/GM of MSP Digital Direct from 2003 - 2008. Young spent the first 15 years of his career with Miami Systems where he managed the GlaxoSmithKline Nicorette Committed Quitters Program, a ground breaking 1:1 marketing program that is still in operation. Young has spoken on behalf of PODi, InfoTrends, HP, the PA Mortgage Bankers Association, and the Professional Insurance Marketers Association. He has published 4 PODi Best Practices case studies including a 2008 case study that won an honorable mention award for Direct Marketing services.
New Ideas to Generate Leads and Showcase Your Services
Tuesday March 31, 2009   
  12:00 PM - 12:50 PM  
 
Dave Zamorski
Chief Operating Officer, Associates Graphic Services
Dave Zamorski, Chief Operating Officer at Associates Graphic Services, relishes identifying trends and new market niches for AGS customers.

Dave is on the Advisory Board of DEMEP (Delaware Manufactures Extension Partnership) which works with companies to implement Lean Manufacturing, ISO Certification, Six Sigma Certification and training, plus much more.

Since 2004 AGS has seen triple digit growth in sales and profits. AGS has won over 11 Print Quality and Technology Awards over the last 18 months. In 2008 AGS won the International CIPPI Award at DRUPA for “Biggest Improvement in Quality Production and Customer Responsiveness as a Result of Process Automation” and a Silver Medal at the Gold Ink awards at Graph Expo.
Be Green. Be Profitable.
Thursday April 2, 2009   
  9:10 AM - 10:00 AM  
 


 

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